Alternatively, you can easily get in touch via any of the following means:
Suite 3, Level 1, 1-11 Greenvale Drive, Greenvale VIC 3059
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Our friendly staff can provide you with all the information and resources you or someone you know may need to receive the support necessary to live life independently.
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We’re always happy to receive feedback about your experience with Hosanna Community Care. We aim to formally acknowledge your feedback within two working days. If follow-up is needed, we aim to fully respond to your feedback within 28 days of acknowledgment. All feedback is used by Hosanna Community Care to improve our service delivery. If you have lodged a complaint and feel that we have not sufficiently or appropriately addressed it, you can seek further support from the following organisations:
If you have a hearing or speech impairment, contact us through National Relay Service Online: https://www.communications.gov.au/what-we-do/phone/services-people-disability/accesshub and provide Hosanna Community Care number (03) 9002 0170 For more information on the National Relay Service click here NDIS participants purchasing products and services have rights and protections under the Australian Consumer Law (ACL), including provisions on customer guarantees and unfair contract terms. Consumer Affairs Victoria provides information and advice and, in some cases, dispute resolution services for customer disputes under the ACL. In addition to Consumer Affairs Victoria, you can also contact the Australian Securities and Investments Commission (ASIC) if you have concerns regarding consumer protection in relation to your finances.
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